How We Engage
We offer a range of services which enable you to fully understand your customers' needs and opinions, including:
| • Customer Satisfaction Surveys | • Data Entry |
| • Evaluation Surveys | • Data Cleansing and Collection |
| • Needs Assessment Surveys | • Report Writing and analysis |
Customer Satisfaction Surveys
We will contact your customers to find out what they think of your service, giving you the information to change and improve what you offer. We can assess customer satisfaction using telephone, on-line or postal surveys and are experienced in talking to a wide range of people about a variety of subjects.
Evaluation Surveys
We can independently evaluate a project or piece of work after it has finished, by talking directly to your customers or beneficiaries. This will enable you to measure the impact or success of your work.
Needs Assessment Surveys
Do you want to consult your customers in advance of making a decision? Let us independently gather this information by your chosen method allowing you to proceed according to the needs of your customers.
Data Entry
Do you need to transfer data from paper to electronic format? We can take on large or small data entry jobs and rapidly return the data to you in the format of your choosing, for example Excel or SPSS.
Data Cleansing and Collection
Let us update or develop your contact lists. We will talk directly to your customers or potential customers and find out up-to-date names, telephone numbers and emails.
Report Writing and analysis
We provide bespoke reports so that you can easily see the information that is important to you. We produce high quality tables, charts and analysis, showing trends over time and can break results down by variables such as age and ethnicity.