Our Services
Viewpoint offers a range of services to help you improve the effectiveness of your business:
- Satisfaction Surveys
Assessment of levels of satisfaction amongst clients, stakeholders or members - using telephone, on-line or postal surveys. We talk to your customers to help you understand their opinions giving you the information to improve the quality of your service.
- Data Collection
Creation or updating of contact lists by talking to clients or potential customers.
- Data Entry
Transfer of data from paper to electronic format.
For those aspects of your work which require a critical analysis with supportive recommendations, Viewpoint PLUS offers:
- Evaluation
Evaluation (throughout implementation or on completion) of projects, annual work programmes, or delivery of specific services. Interim and/or final report with summary and analysis of findings.
- Needs Assessment
Assessment of needs/views of members or clients regarding performance or plans for development. Report with summary and analysis of findings and recommendations.
Methods
To gather information and views from beneficiaries and stakeholders, Viewpoint PLUS uses:
• Questionnaires
• Face-to-face interviews
• Focus Groups