Transactional surveys

Transactional surveys are surveys designed to gain customer opinions about a specific interaction they’ve had with your organisation.

Examples of transactional surveys may include:

• Repair Surveys

• Anti-social behaviour surveys

• Complaint surveys

• New Lettings surveys

• Planned works surveys.

We’ve been carrying out work for housing associations and councils since Viewpoint started, and a large part of that is regular transactional surveys for tenants. We have a diverse staff, many of whom are tenants themselves, and understand many of the issues your clients will experience. This unique insight helps create increased rapport and leads to industry leading response rates and quality of data.

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