What Our Clients Say
Here are some testimonials from organisations we have worked with:
"Key Fund Yorkshire is delighted with the Customer Satisfaction and Needs Assessment Survey carried out on our behalf by Viewpoint CIC. We found working with the enterprise very easy and at all points of the research we were kept fully informed and engaged with the process. The report is well written, was conducted professionally and highlighted some unexpected areas of potential development for the future, which we are currently exploring: the final version will also provide the basis for a number of contract and funding bids in the future."
Matt Smith, Fund Manager, Key Fund Yorkshire
"It is important to us to have independent, reliable customer satisfaction information which Viewpoint provide. We have worked with Viewpoint to focus on issues that really matter to our customers and they have always met our challenging completion rates. We are looking forward to developing a long-term relationship with Viewpoint."
Peter Brown, Planning & Performance Manager, Sheffield Homes
"Our board were very impressed with the survey work done by Viewpoint CIC, especially the rate and quality of responses elicited. The work was done efficiently and effectively and we got some valuable views from our customers."
Chris Dabbs, Chief Executive, Unlimited Potential
"Viewpoint are very reliable, very professional and we have worked closely with them to develop our surveys. They have helped us improve our services by providing comprehensive performance information allowing us to pinpoint where services need to be improved. They have also helped us with our internal benchmarking with other Kier contracts. We value Viewpoint for their accuracy, flexibility, confidentiality and value for money. And as they are independent our results are totally without bias."
Maxine Wigley, Customer & Performance Manager, Kier Sheffield
“I used Viewpoint research to carry out The RISE 2010 membership survey because they are a social enterprise and a Social Enterprise Mark holder. Viewpoint carried out the project on time and within budget. They achieved an excellent response rate from our membership and the feedback data and analysis was presented to us in a clear, comprehensive and accessible format. I have found working with Viewpoint an absolute pleasure and will recommend them to my colleagues. Thank you to Alistair and the team.”
Dirk Rohwedder, Business Development Manager, RISE
"Viewpoint gave an excellent service, providing us with valuable information in an easily accesible form."
Ian Adderley, Membership Officer, Social Enterprise Yorkshire and the Humber
“Viewpoint consistently provide a first-class service. They are reliable, professional partners.”
Darren Bickerstaffe, South Yorkshire Condition Management Programme Project Manager
"The quality of Viewpoint's survey analysis work is excellent. We'd recommend them to anyone."
Kevin Gopal, Editor, The Big Issue in the North